Welcome to the Creator Help Center!

Continue to view our ever-evolving suite of rewards!

🎁 Product Rewards (Most Popular!)

These are shipped directly to the address you provided in your profile. Products are for personal use only and may not be offered for sale. No returns or exchanges.

🌟 Events, Classes, and Brand Experiences

Some opportunities offer rewards that give you access to events, classes, or brand experiences.

• Virtual or in-person expert classes & tutorials
• Invitations to special brand events or networking opportunities

🏆 Stars-Based Rewards (For Challenges)

Earn stars by completing challenges, which can be redeemed for rewards. The number of stars required for a reward is shown in the reward description within the Rewards section. Stars expire after a rolling 12-month period (i.e., 12 months from the date of award). 

• Earn stars by completing challenges
• Redeem stars for products, swag, classes, or experiences

The L'Oréalistar community uses a stars-based reward system as a way to encourage ongoing engagement and participation. You earn stars by completing activities like challenges, which can then be redeemed for rewards. Rewards are limited in quantity, so redeem promptly. Stars expire after a rolling 12-month period (i.e., 12 months from the date of award).

🏆 How Does the Stars System Work?

Here's how it works:

• Earn stars by completing challenges and activities.
• Accumulate enough stars to redeem rewards.
• Redeem stars for available rewards like products, swag, classes, or surprise PR boxes.

🔢 How Many Stars Do I Need to Redeem a Reward?

• Some higher-value rewards may require more stars.
• You can save up stars to unlock bigger rewards later.

⚡ How to Maximize Your Stars?

• Completing as many challenges as possible, including non-content challenges (e.g, joining community chats—open at specific times with members informed weekly via notifications or email) and content challenges received after successful sampling applications (you may opt into up to two sampling opportunities per month; stars earned only upon challenge completion, not sampling participation)
• Submitting content that meets all of the challenge guidelines.  Ensure your content complies with the Social Media Content Policy and any requirements found in a challenge.
• Engaging with the brand regularly—complete non-content challenges like joining community chats (open at specific times—members informed weekly via notifications or email).

Steps to Redeem Your Stars

1. Log in to the L'Oréalistar platform at us.lorealistar.com and navigate to the Rewards section.
2. Browse the rewards catalog to see available items (e.g., Hydrating Cleanser for 150 stars) and note the required stars for each.
3. Check your current stars balance to ensure you have enough (displayed on the dashboard or Rewards page).
4. Select the desired reward, confirm details like shipping address, and click Redeem to complete the process—your stars will be deducted automatically.
5. Receive a confirmation; the reward will be processed and shipped (please allow time for delivery).

You should receive your product within 5-7 business days of claiming it. Sometimes it may arrive sooner, but it’s good to factor this timeframe in.

📦 General Delivery Timelines

Here’s what to expect after you claim your reward:

• Delivery within 5-7 business days (excluding weekends and public holidays).
• Some products may deliver sooner based on stock availability.

📨 Will I Receive Tracking Information?

You will receive tracking information when your reward has been dispatched.

📩 Need More Information?

If you haven’t received your reward within the expected timeframe, you can reach out to support at members@lorealistar.odore.com for further assistance.

No, you do not have to pay for rewards! 🎉

All rewards available in the L'Oréalistar platform are provided for free by the brand as part of the ambassador program. This includes both the rewards themselves and shipping costs.

📦 Are There Any Hidden Fees?

• ❌ No hidden costs: You will never be asked to pay for a reward.
• 🚚 Free shipping: The brand covers the cost of shipping.
• 💰 No additional charges: You do not need to enter payment details to claim a reward.

⚠️ What If I’m Asked to Pay?

If you receive a payment request related to your reward, please check with support before making any payment. This ensures that the request is legitimate and prevents potential scams.

• 🔹 Contact support at members@lorealistar.odore.com.
• 🔹 If you’re unsure, do not share any payment details.
• 🔹 Brands will never ask for payment for rewards through the platform.