Profile & Settings

  • How to Reset Your Password

    If you've forgotten your password or need to reset it for the L'Oréalistar platform, follow these self-service steps to regain access quickly.

    Steps to Reset Your Password

    1. Go to the L'Oréalistar login page at us.lorealistar.com.
    2. Click on the Forgot Password? link below the login fields.
    3. Enter your registered email address and submit the request.
    4. Check your email inbox (and spam/junk folder) for the reset link.
    5. Click the link and set a new password.

    ⚠️ Important:

    If you don't receive the email or encounter issues, contact support at members@lorealistar.odore.com.

    ✨ Stay Active:

    Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.

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  • How Do I Updated My Email Address?

    Your email address is used to log in to the L'Oréalistar platform and receive important updates about sampling opportunities, challenges, and rewards. If you need to update your email address, this must be done by the community admin.

    🔄 How to Request an Email Address Update

    1. Contact the Community Support Team:
      • Reach out to support at members@lorealistar.odore.com.
      • Ensure you use the same email currently linked to your account when requesting an update.
    2. Provide Necessary Information:
      • Your current email address (the one linked to your account).
      • The new email address you want to use.
      • Any additional details to help verify your identity (e.g., username or account ID).
    3. Wait for Confirmation:
      • Once the admin updates your email, you will receive a confirmation email at your new address.
      • If you do not receive a confirmation within a few days, follow up with support at members@lorealistar.odore.com.

    ⚠️ Important:

    You cannot update your email address yourself through the platform. All changes must be requested via the community’s support team.

    ✨ Stay Active:

    Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.

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  • How Do I Update My Address for Rewards?

    To ensure your reward is delivered to the correct address within the L'Oréalistar community, it's important to keep your details up to date on your profile. If you’ve moved or need to update your shipping address, follow the steps below.

    📍 Steps to Update Your Address

    1. Log in to the L'Oréalistar platform at us.lorealistar.com.
    2. Navigate to your profile settings.
    3. Select the Address section.
    4. Click Edit, enter your new address, and confirm all details are correct.
    5. Click Save to update your information.

    ✅ Tip:

    Always double-check your address before saving to avoid any delivery issues.

    🏡 Selecting Your Address from the Search Box

    When updating your address, you’ll see an input box that allows you to search for your address.

    • It is highly recommended to select your address from the dropdown list that appears.
    • If your address is not available, you can manually enter it in the designated field below.

    ⚠️ Important:

    Manually entering your address may increase the risk of formatting errors. If possible, always select an address from the dropdown list.

    📩 When Will My New Address Be Used?

    Your updated address will apply to all future reward shipments. However, if you have already claimed a reward before updating your address, it will be sent to the previously saved address.

    If you need to change the shipping address for a reward you already claimed, please reach out to support at members@lorealistar.odore.com as soon as possible.

    ✨ Stay Active:

    Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.

    See more