Welcome to the Creator Help Center!

To participate in challenges that require Instagram content, you must connect your Instagram account to the L'Oréalistar platform. This connection allows the system to verify your posts and track submissions, ensuring they meet the challenge requirements. Without linking your account, you will not be able to submit content for review or qualify for stars.

Why is this important?

• Required for submitting Instagram content
• Ensures your posts are properly tracked and verified
• Allows for faster stars awarding

Before You Connect Your Account

Before connecting your Instagram account, make sure you meet these requirements:

1. Your Instagram Account is a Business or Creator Account

Your Instagram account must be set to Business or Creator mode for tracking.

How to Switch to a Business or Creator Account

1. Open Instagram and go to your Profile.
2. Tap Menu (☰) → Settings & Privacy.
3. Select Account → Switch to Professional Account.
4. Choose Creator or Business, then tap Next.
5. Follow the setup steps and tap Done.

2. You Have a Professional Facebook Page Linked to Instagram

Your Instagram must be linked to a Professional Facebook Page in Meta Business settings.

How to Create a Professional Facebook Page

1. Go to Facebook Page Setup and click Create New Page.
2. Enter a Page name and select a Category (e.g., Beauty, Fashion).
3. Click Create Page, then add details (e.g., website, bio, profile picture).
4. Tap Done to save your page.

3. Connect Your Instagram Account to Your Facebook Page

How to Connect Instagram to a Facebook Page

1. Go to Facebook and open your Page.
2. Click Settings → Linked Accounts → Instagram.
3. Tap Connect Account, log into your Instagram, and allow access.
4. Ensure all permissions are enabled.

How to Connect Your Account on the L'Oréalistar Platform

1. Log in to the L'Oréalistar Platform: Visit us.lorealistar.com and log in.
2. Go to Your Profile: Click on your profile icon or navigate to Settings.
3. Start the Instagram Connection Process: Click Connect Instagram to begin.
4. Authenticate Your Account via Meta: Select your Professional Facebook Page and Instagram Business/Creator account.
5. Grant All Required Permissions: Enable permissions for Instagram posts and stories.
6. Confirm the Connection: Your Instagram account should now be listed as Connected.

Troubleshooting Common Issues

🔹 I Can’t See My Instagram Account When Connecting

Ensure your Instagram is linked to a Professional Facebook Page under Business Integrations in Facebook Settings.

🔹 The Platform Says My Account Isn’t a Business/Creator Account

Check your Instagram settings and switch to a Business or Creator Account.

🔹 I Didn’t Grant Full Permissions During Authentication

Remove the connection in Facebook Business Integrations, then reconnect with full permissions enabled.

🔹 I Connected the Wrong Instagram Account

Log out and reconnect, ensuring you select the correct Professional Facebook Page and linked Instagram account.

Need More Help?

If you're having trouble connecting your account, check out these guides:

• How to Turn on Professional Mode for Your Facebook Profile
• Create a Facebook Page for Your Business
• How to Set Up a Creator Account on Instagram
• Connect Your Facebook Page and Instagram Account

For additional support, reach out to support at members@lorealistar.odore.com.

Steps to Disconnect Social Accounts

1. Log in to the L'Oréalistar platform at us.lorealistar.com and navigate to your Profile section.
2. Locate the Social Accounts area in your profile settings.
3. Click Disconnect next to Instagram or TikTok (whichever you want to remove).
4. Confirm the disconnection prompt—your account will be unlinked immediately.
5. If needed, reconnect by following the connection guides for Instagram or TikTok.

To participate in challenges that require TikTok content, you must connect your TikTok account to the L'Oréalistar platform. This allows the system to track and verify your posts automatically, ensuring your content submissions count towards earning stars.

📌 Before You Start

• Your TikTok account must be public (Private accounts cannot be tracked).
• Ensure you are logged into the correct TikTok account in your browser.
• Update your TikTok app to the latest version (if using mobile).

🔗 Step-by-Step Guide to Connecting TikTok

1️⃣ Log into the L'Oréalistar Platform

• Go to us.lorealistar.com and log in.
• Navigate to Your Profile (usually in the top-right corner or sidebar).

2️⃣ Connect Your TikTok Account

• In the Social Accounts section, click Connect TikTok.
• A pop-up window will appear, asking you to authorize access to your TikTok account.

3️⃣ Authorize Access

• Select the TikTok account you want to connect.
• Click Authorize to grant permissions. This allows the system to track your TikTok posts when you submit them for challenges.
• Once connected, you’ll be redirected back to the L'Oréalistar platform.

🔍 How to Check If Your TikTok Is Connected?

• Go to Your Profile Social Accounts section.
• Your TikTok username should be displayed.
• If needed, you can disconnect and reconnect at any time.

🛠 Troubleshooting & FAQs

• My TikTok account is private. Can I still submit content?
  ❌ No, your TikTok account must be public for tracking to work.
• I don’t see my TikTok account after connecting.
  🔄 Try refreshing the page or logging out and back in.
• I connected the wrong TikTok account. How do I fix this?
  ✏ Go to Your Profile Social Accounts, click Disconnect, and then reconnect with the correct account.
• Do I need to connect TikTok for every challenge?
  ❌ No, once connected, your TikTok account will remain linked unless you manually disconnect it.