If you no longer wish to be part of the L'Oréalistar platform, you can request for your account to be permanently deleted. This process is irreversible, and once your account is removed, all associated data—including your rewards history, submitted content, and stars—will be deleted from both the L'Oréalistar platform and Odore.
Who manages my data?
Odore acts as the data processor, while L'Oréal, operating the L'Oréalistar community, is the data controller. Your data is handled according to the privacy policies set by L'Oréal. If you request deletion, your data will be permanently erased from both the L'Oréalistar platform and Odore’s systems.
🗑️ How to Request Account Deletion
-
Contact the Community Support Team:
- Send an email to support at members@lorealistar.odore.com.
- Use the email address currently associated with your account.
-
Include Necessary Information:
- Clearly state that you would like to delete your account permanently.
- Provide your full name and registered email address for verification.
-
Processing & Timeline:
- Once your request is verified, your account and associated data will be permanently deleted within a reasonable timeframe, typically within 30 days.
- Some data may be retained for a limited period if required for legal, security, or compliance reasons, but it will not be used for any other purpose.
- You will receive a confirmation email once the deletion process is completed.
⚠️ Important:
Deleting your account is permanent. Once deleted, your account cannot be recovered, and all associated data will be erased from both Odore and the L'Oréalistar platform.
🔍 Need More Information?
To learn more about how your data is handled, please refer to the Privacy Policy at loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/ and Terms & Conditions at us.lorealistar.com/policy/terms-of-service. These documents outline how your data is processed, stored, and deleted.
✨ Stay Active:
Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com.