Submissions FAQ – L'Oréalistar US

What to Do If Your Content is Rejected

If your content submission for a L'Oréalistar challenge is rejected, don't worry—there are steps you can take to address it and improve future submissions. The rejection reason will be within the challenge details.

Steps to Handle a Content Rejection

Check the Rejection Reason: Click into the specific challenge on the platform. It will show a preview of your post along with the reason for rejection (if provided).
Cross-Check Against Policies and Challenge Requirements: Review your content against the Social Media Content Policy and the challenge brief to identify and fix issues like missing disclosures, non-original elements, or other violations.
Edit and Resubmit: Make necessary changes (e.g., add disclosures, remove prohibited elements), repost, and submit again within 1 hour.
Contact Support: If the reason is unclear or you need clarification, email support at members@lorealistar.odore.com with details (e.g., challenge ID, post link).
Prevent Future Rejections: Use best practices for future content to avoid repeat rejections. Ensure you are stress reviewing the Content Do’s and Don’ts before submitting

✅ Tip:

Document your compliance checks to reference if contacting support.

⚠️ Important:

Repeated rejections may affect your eligibility. Always stress review the Content Do’s and Don’ts and the Challenge requirements before submitting/resubmitting.

✨ Stay Active:

Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a member and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.

Will I Be Notified If My Post Is Approved?

✔️ Yes! In most cases, you will receive an automated email when your post is approved.

✔️ If it’s for a challenge, once your post is approved, you will be able to earn your stars.

✔️ If you don’t receive an email, keep checking your status in the L'Oréalistar platform.

✨ Stay Active:

Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.

My Post Keeps Getting Rejected Even Though I’m Using the Correct Hashtags!

🚨 There could be several reasons why your post is still getting rejected, often related to non-compliance with L'Oréal's Social Media Content Policy, brand guidelines, or challenge requirements. Common issues include:

Not following the Social Media Content Policy (e.g., making false or unsubstantiated claims, disparaging competitors, or violating privacy/IP rights).
Failing to adhere to Social Media Content Policy (e.g., using inappropriate language, promoting illegal activities, or including sensitive information).
Incorrect or missing disclosures. Always disclose your material connection verbally, visually (e.g., text overlay like "Brand Partner"), and in captions (e.g., #Ad or #Sponsored at the beginning). Follow FTC guidelines and challenge-specific instructions for exact phrasing and placement.
Using music or any third-party materials/intellectual property (which is strictly prohibited unless preapproved).
Not following the challenge requirements (e.g., not showing the actual product, using enhancements like filters that alter performance, mentioning competitors, or using AI without approval).
Other violations such as including profanity, hateful content, or non-original elements.

⚠️ Important:

Use the Content Do’s and Don’ts checklist to help you check your content.

There could be additional reasons as well, depending on the specific challenge or policy updates. If no specific reason is displayed next to your rejected post, please contact support at members@lorealistar.odore.com for further clarification. Always review the Social Media Content Policy at us.lorealistar.com/brand-guidelines and the Program Terms at us.lorealistar.com/policy/terms-of-service to ensure compliance.

✨ Stay Active:

Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.

I Submitted a Post But Now I Want to Change It. What Can I Do?

🔹 Unfortunately, you cannot edit or change a submitted post unless the change is requested by the L’Orealistar team.

🔹 You may try reaching out to the brand’s support email and request an update.

Why Is My Post in Pending Status for So Long?

📌 Some brands within the L'Oréalistar community may take longer to review posts. Reasons may include:
✔️ They are manually reviewing content before approving.
✔️ They require your post to be live for a minimum number of days before granting stars.
✔️ Check the challenge or sampling opportunity description to see if a minimum live time is specified. If not, reach out to support at members@lorealistar.odore.com.

✨ Stay Active: Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.

Can I Delete My Post After Receiving My Reward?

🚨 No! It is highly recommended not to delete your post after receiving your stars or rewards. Removing your post damages trust with the brand and may impact your ability to participate in future challenges or sampling opportunities within the L'Oréalistar community.

⚠️ Important: Deleting posts after receiving rewards may affect your eligibility for future collaborations.

✨ Stay Active: Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.

Can I Submit More Than One Post in a Challenge?

This depends on the challenge or sampling opportunity settings within the L'Oréalistar community. Some allow multiple submissions, while others only accept one. Always check the challenge or sampling opportunity details for specific guidelines.

✨ Stay Active:

Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email members@lorealistar.odore.com. Terms: us.lorealistar.com/policy/terms-of-service. Privacy: loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/.